Dear Señor Metcalf:
Upon doing a general search in Yahoo!, I came across a review of
our company, Scu-Baja, in La Paz, Baja California - written by a
Sr. John Funk.
Upon reading Señor Funk's report, I was disappointed to
find his negative commentary regarding our company. We are a
quality oriented dive company, offering excellent camping,
snorkeling and dive packages to the discriminating traveler. I
request the opportunity to clarify some items regarding Sr.
Funk's comments of his dive experience with us.
First, this Sr. Funk says that he was not checked for his
diving certification. Safety is our most important issue and we
are very careful to check certification. Also, he said that
several dives were unaccompanied by a divemaster. Sometimes
divers have a tendency to wander off by themselves, but under
normal circumstances I can assure you that they are always
accompanied by a trained professional. Regarding his comment of
many divers per boatload; our specialized, high-speed boats have
a capacity of between 10 to 12 persons per boat - by law we
cannot exceed these numbers.
He mentions that the days were long, starting at 8am and ending
at 6pm. Normally we end the day around 4pm, but we stopped this
particular day to play with whale sharks and manta rays. This
spontaneous stop delayed our return to La Paz by two hours, but
it was a decision that (we thought) delighted all of our
clients.
Señor Funk also mentions that he would not recommend the package
rates including the hotels we offer. How can he make this
comment when he did not stay at one of the four fine hotels we
offer? How does one criticize that which one has not even
tried?
Next, the gentleman complains of having to wash and hang your
own gear, that you have to haul it to the boat yourself - that
we only pick up some clients at some hotels. We pick up each
and every client from the door of their hotel, we put their gear
in the van and then onto our boat. As far as washing and
hanging your own gear, we prefer to handle and wash all gear
with fresh water once we return to the marina. We also provide
fresh water on the boat to rinse your gear.
Finally, the señor says "they have an advantage in having an
email address, but don't make very good use of it in providing
information to their clients." Normally, we have a good tracking
system and response time with our emails following up on our
inquiries on a daily basis. We know like most companies
entering the new millennium that the tool of email only works
when used properly and wisely.
I hope that you will publish this on your web site, and thank
you in advance for your time and attention.
Sincerely,
Enrique Castillo